Looking for help with a Moonera fine jewellery order? These frequently asked questions cover checkout, payments, shipping across Pakistan, returns, jewellery care, and client appointments. If you need more personal support, visit our Contact page.
How do I place an order on Moonera?
Browse the Shop or Collections, add pieces to your bag, then continue to checkout. Enter your delivery details, choose Cash on Delivery or Bank Transfer where available, and confirm your order. You will receive an email confirmation once the order is accepted.
Which payment methods does Moonera accept?
Moonera accepts Cash on Delivery on eligible orders and Bank Transfer when enabled by the atelier. Available methods are shown at checkout before you confirm your purchase.
Do you ship across Pakistan?
Yes. Moonera ships orders across Pakistan to the address you provide at checkout. Delivery estimates begin after order confirmation and may vary by city and courier conditions.
How long will my jewellery order take to arrive?
Most ready-to-ship pieces leave our atelier within a few business days after confirmation. You will receive dispatch and tracking updates by email. Custom, made-to-order, or specially requested pieces may take longer.
Can I return or exchange a piece?
Eligible returns or exchanges follow Moonera client-care guidance for unused pieces returned in original condition and packaging within the stated window. Custom, engraved, or specially ordered items are generally final sale unless defective. Contact client care with your order number for support.
Are Moonera pieces authentic fine jewellery?
Yes. Moonera offers curated fine jewellery with carefully selected materials and finishing. Product pages include the available details for each piece. Slight natural variation in gems, metal tone, or finish can occur between digital imagery and the finished object.
How should I care for my Moonera jewellery?
Store pieces in a dry, soft pouch or box away from moisture and harsh chemicals. Avoid perfume, lotions, and cleaning agents on jewellery. Wipe gently with a soft cloth after wear and keep items separate to prevent scratching.
Do you offer sizing help or private consultations?
Yes. For sizing guidance, gifting advice, bridal looks, or private appointments, reach Moonera through the Contact page. Our client-care team will respond with thoughtful, personalised support.
How do favorites and the Moonera circle newsletter work?
Tap the heart on any piece while signed in to save it to Favorites. Join the Moonera circle newsletter on the homepage to receive collection previews and editorial updates. You can unsubscribe from marketing emails at any time.
What if my order arrives damaged or incorrect?
Please contact Moonera client care as soon as possible with your order number and clear photographs of the issue. We will review the case and arrange the appropriate resolution according to our client-care process.
Still need help? Reach Moonera client care through Contact with your order number or product questions.