This Privacy Policy explains how Moonera collects, uses, and protects personal information when you shop for fine jewellery, create an account, contact client care, or join editorial updates.
1. Introduction
Moonera respects your privacy. This policy describes the information we collect and the choices available to you when you use our website and related services.
2. Information We Collect
We may collect information you provide directly, including name, email address, phone number, shipping address, account credentials, order details, enquiry messages, newsletter preferences, and profile details you choose to save.
We may also collect technical and usage information such as IP address, browser type, device information, approximate location derived from IP, referral source, and pages viewed through cookies and similar technologies where enabled.
3. How We Use Your Information
- To create and manage your Moonera account
- To process, fulfil, and communicate about jewellery orders and payments
- To respond to enquiries, appointments, and client-care requests
- To send transactional emails such as confirmations, shipping updates, and security notices
- To send marketing or editorial updates when you have opted in
- To improve website performance, security, and shopping experience
- To detect fraud, enforce our terms, and comply with legal obligations
4. Payments
Bank transfers are verified manually by Moonera client care using the payment details you submit and the order reference you provide. Moonera does not collect card numbers on our servers for checkout.
5. Sharing of Information
We share personal information only as needed with trusted service providers who support hosting, email delivery, payment processing, logistics, analytics, and advertising measurement. These parties are expected to use the information only to perform services for Moonera. We may also disclose information when required by law or to protect rights, safety, and security.
6. Cookies & Analytics
Cookies and similar tools help the site remember preferences, keep you signed in where applicable, measure performance, and understand shopping behaviour. You can control cookies through your browser settings, though some features may not function fully if cookies are disabled.
7. Marketing Communications
If you join the Moonera newsletter or otherwise opt in to updates, we may send collection previews and editorial notes. You can unsubscribe at any time using the link in those emails or by contacting us.
8. Data Retention
We retain personal information for as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and maintain secure business records. Retention periods vary by data type and purpose.
9. Security
We apply reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we encourage strong passwords and careful handling of account access.
10. Your Choices
Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, or ask us to limit processing. Account holders can update profile details from the Profile page. Contact Moonera client care to submit a privacy request.
11. Children
Moonera services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.
12. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be available on this page. Material changes may also be communicated through the website or email where appropriate.
13. Contact
For privacy questions or requests, please reach us through the Contact page or the client-care channels published on the Moonera website.