These Terms & Conditions explain how you may browse Moonera, create an account, and purchase fine jewellery online in Pakistan. Please read them carefully before placing an order.
1. Agreement to these Terms
By using the Moonera website, creating an account, joining updates, or completing a purchase, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the site and related services.
2. About Moonera
Moonera is a fine jewellery maison offering curated collections, limited editions, and related client-care services through our online store and authorised channels.
3. Eligibility & Accounts
You must provide accurate registration and contact details. You are responsible for safeguarding your account credentials and for activity under your account. Notify us promptly if you suspect unauthorised access.
4. Products & Availability
Product descriptions, imagery, gemstone notes, and prices are presented with care. Slight variations in colour, finish, or scale can occur between digital display and the finished piece. Stock may change without notice. If an item becomes unavailable after your order is placed, we will contact you with options, including a refund of amounts already paid for that item.
5. Pricing & Payments
Prices are shown in Pakistani Rupees (PKR) unless stated otherwise and may include applicable taxes displayed at checkout. Payments may be completed via Cash on Delivery or Bank Transfer where offered. Orders are confirmed after COD acceptance or bank-transfer verification according to the selected method.
6. Orders & Fulfilment
Submitting an order is an offer to purchase. Moonera may decline or cancel an order for reasons including pricing errors, stock limits, suspected fraud, or incomplete customer information. Order updates are sent to the email address provided at checkout.
7. Shipping & Delivery
Delivery timeframes are estimates and begin after order confirmation. Risk of loss transfers to you upon delivery to the address supplied. Please ensure your shipping address and phone number are complete and reachable.
8. Returns, Exchanges & Care
Eligible returns or exchanges must follow the Moonera client-care process and any stated window for unused pieces in original condition and packaging. Custom, engraved, or specially ordered pieces may be non-returnable unless defective. Damaged or incorrect items should be reported promptly with photographs and your order number.
9. Intellectual Property
All Moonera trademarks, imagery, editorial content, product designs, and website materials are owned by Moonera or its licensors. You may not copy, reuse, or redistribute them for commercial purposes without written permission.
10. Acceptable Use
You agree not to misuse the website, attempt unauthorised access, interfere with site operations, scrape content at scale, or use the platform for unlawful activity.
11. Limitation of Liability
To the fullest extent permitted by law, Moonera is not liable for indirect, incidental, or consequential losses arising from website use or product purchases, except where liability cannot be limited under applicable law. Our liability for any claim relating to an order is limited to the amount you paid for the affected product(s).
12. Changes to these Terms
We may update these Terms from time to time. The revised version will be published on this page with effect from the date of posting. Continued use of the site after changes constitutes acceptance of the updated Terms.
13. Contact
For questions about these Terms, jewellery orders, or client care, use the Contact page or the support channels listed on the Moonera website.