This Shipping Policy explains how Moonera delivers fine jewellery orders across Pakistan after checkout confirmation.
Delivery coverage
Moonera ships to addresses across Pakistan. Please provide a complete shipping address and an active phone number so the courier can complete delivery successfully.
Business address
Near Mehar Ali Street, DK Ramzani, Tarnol, Islamabad.
Dispatch timing
Ready-to-ship pieces are typically prepared within a few business days after order confirmation. Made-to-order, custom, or specially requested items may require additional production time. You will receive email updates when your order moves into dispatch.
Delivery estimates
Transit times vary by city and courier conditions. Estimated windows shown at checkout or in confirmation emails are guides rather than guaranteed delivery dates.
Tracking & updates
Where tracking is available, we share updates through your order emails. Keep your contact details current in your Moonera profile and checkout form for reliable notifications.
Cash on Delivery
For COD-eligible orders, please ensure someone is available to receive the parcel and complete payment according to courier instructions.
Damaged or delayed parcels
If a parcel arrives damaged, incomplete, or unusually delayed, contact Moonera client care promptly with your order number and photographs where relevant. We will review the case and advise next steps.
Need help?
For shipping questions before or after purchase, visit Contact or read related answers in the FAQ.